Following on from our blog on 10 things to think about when considering a CRM, I thought it only fair to share some insight on the CRM we use, and why we think it is a pretty nifty tool. Over

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Customer Relationship Management (CRM) systems can be a huge asset to a business. They can be your phone book, track your emails, help with your marketing strategy, be your to do list, and even your productivity report. There are a

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We’ve all been in the same position at some point where something seems too good to be true, and it is. A company has not been entirely honest with you, and you feel slightly jilted; they set expectations and your

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As consumers we trust other people’s reviews. We don’t want to waste money on a product or service which may not live up to our expectations, which is why we seek out reviews. Imagine you’re walking down a street and

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Customer reviews are important, think about the last few products you brought; did you review them online first? For many people, reading product reviews has become an integral part of the buying process. Why are product reviews so important? Whether

Bonjour & Ni Hao Humans, Happy Chocolate & Flowers day!   Us dogs don’t really understand Valentines Day because we show our love all year round, and we think you business owners and marketers would love it if your customers

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Bonjour humans, George here, your favourite dog with a passion for digital marketing and chasing plastic bottles. It’s incredibly cold outside at the moment, there’s no chance I’m going out for a walk while that white stuffs falling out of

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We all know how important it is to provide your customers with the best possible customer service you can. The results are well worth it and will earn you loyal customers who are more than happy to sing your praises.

By Ashley Furness, CRM Analyst with Help Desk Software Advice Many companies wrongly assume that marketing is solely responsible for managing social media–this couldn’t be further from the truth. A reported 62 percent of consumers use Twitter, Facebook and other

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As more and more companies take to social networking sites. More and more customers are realising that they’ll receive a faster response by reporting an issue on a social network rather than calling or emailing them. Complaints are much more