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We’ve all been there. When a situation or product has frustrated us so much, we’ve tweeted the company to explain our annoyance at the preceding’s. We are in the age of instant public complaint. With responses going ‘viral’ every day,

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Bonjour humans, George here, your favourite dog with a passion for digital marketing and chasing plastic bottles. It’s incredibly cold outside at the moment, there’s no chance I’m going out for a walk while that white stuffs falling out of

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We all know how important it is to provide your customers with the best possible customer service you can. The results are well worth it and will earn you loyal customers who are more than happy to sing your praises.

By Ashley Furness, CRM Analyst with Help Desk Software Advice Many companies wrongly assume that marketing is solely responsible for managing social media–this couldn’t be further from the truth. A reported 62 percent of consumers use Twitter, Facebook and other

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As more and more companies take to social networking sites. More and more customers are realising that they’ll receive a faster response by reporting an issue on a social network rather than calling or emailing them. Complaints are much more