We’ve all been there. When a situation or product has frustrated us so much, we’ve tweeted the company to explain our annoyance at the preceding’s. We are in the age of instant public complaint. With responses going ‘viral’ every day,…

Customer Relationship Management (CRM) systems can be a huge asset to a business. They can be your phone book, track your emails, help with your marketing strategy, be your to do list, and even your productivity report. There are a…

We’ve all been in the same position at some point where something seems too good to be true, and it is. A company has not been entirely honest with you, and you feel slightly jilted; they set expectations and your…

As consumers we trust other people’s reviews. We don’t want to waste money on a product or service which may not live up to our expectations, which is why we seek out reviews. Imagine you’re walking down a street and…

Customer reviews are important, think about the last few products you brought; did you review them online first? For many people, reading product reviews has become an integral part of the buying process. Why are product reviews so important? Whether…

Bonjour humans, George here, your favourite dog with a passion for digital marketing and chasing plastic bottles. It’s incredibly cold outside at the moment, there’s no chance I’m going out for a walk while that white stuffs falling out of…

We all know how important it is to provide your customers with the best possible customer service you can. The results are well worth it and will earn you loyal customers who are more than happy to sing your praises.…